Association for shared learning ELA is a non-governmental organisation whose main aim is to help as many children as possible to learn and play together with their peers. It is our belief that every child should be given a chance to feel accepted and valued, and should have the opportunity to develop their capacities. We offer solutions for inclusive education to be adopted at an increasingly conscious and meaningful rate in Bulgarian schools. We work for social inclusion and quality education of all children, and also for safeguarding those children who need this. The Centre’s team works actively with parents, teachers, school principals, specialists, municipal and government bodies, business organisations, peer professionals in the country and abroad, and we are all happy with the change we see gradually occurring.
Inclusive education means that all pupils in a school, irrespective of their strengths and weaknesses in any particular field, become part of their school community. It means they feel included in their sense of belonging with other pupils, teachers and non-teaching staff. Inclusion implies conditions of quality teaching for all children.
While pursuing its mission to build up inclusive settings, the Centre for Inclusive Education designs and delivers training and mentor programmes for increasing the capacities of mainstream and resource teachers, educators, managers of educational institutions, social workers and teams working in educational and social structures.
The training offered by the CIE covers various topics related to inclusive education. They are based on the best international and Bulgarian experience and we are always driven by our desire to offer the latest and most topical developments in this field.
The leadership of the Centre for Inclusive Education is committed to positioning and developing the organisation as a reliable and responsible partner on the educational services market. It is our conviction that the importance of delivering quality services which meet our clients’ needs is paramount in order to improve not only our clients’ competences but also the overall quality of the educational services market.
Our practice is guided by the principle that the individual work of every member of our team and our work as a team are both essential not only to motivate our employees but also in terms of the attitudes shown to us by our clients and competitors. Our management team will work for a positive image of the Centre for Inclusive Education in the field of Bulgarian education and for asserting this image as a reference for quality services.
Our main guiding principles are:
• Meeting our clients’ requirements and expectations by developing criteria for evaluation of their post-training satisfaction;
• Keeping the dialogue running in our client relations;
• Acquiring not only knowledge but also skills to apply it in practice;
• Ongoing contacts with both international and national partners to exchange ideas and good practice;
• Constantly striving at perfection and provision of the latest top quality information concerning all topics of inclusive education;
• Constantly updating our goals and adjusting the policy of their achievement.
In applying the above principles, the management team of the Centre for Inclusive Education is committed to:
• Conducting a policy for implementation of a Quality Management System with regard to all activities aimed at achieving the organization’s strategic goals;
• Strictly observing the regulatory and any other requirements pertaining to the activities of the association;
• Implementing, maintaining and perfecting the Quality Management System in compliance with the ISO 9001:2015 international standard;
• Introducing the requirements of the Quality Management System into the organization’s processes while keeping track of potential risks and ensuring the required resources;
• Informing the employees regularly about issues related to the efficient implementation of the Quality Management System and encouraging them to contribute to its improvement;
• Monitoring the increase in our clients’ satisfaction;
• Keeping track of whether the requirements of the applicable regulatory acts are adhered to and whether the staff is duly informed about them;
• Looking for ways to expand the thematic scope of the products and services offered by us;
• Ensuring that the services we offer meet our clients’ needs and correspond to the leading world trends in the respective field.
The work of the Centre for Inclusive Education is aimed at:
• Asserting CIE’s leading role as a source of knowledge and expertise in the field of inclusive education.
• Promoting the CIE as an organisation offering quality training to teachers, school principals and other teaching professionals.
• Increasing the number of training events initiated and held by the CIE, as well as the number of trainees.
• Expanding the types of training offered by the organisation so that training is ensured on all topics of inclusive education, in line with the Model for organisation of school processes to build inclusive school environments.
• Expanding the range of offered online courses until training is available on all topics related to inclusive education, in line with the Model for organisation of school processes to build inclusive school environments.
• Improving the policy on staff training so that every employee gets training which results in improved knowledge and skills required in his/her field of activity.
The CIE management team commits to work in order to fulfill the applicable requirements of standard БДС EN ISO 9001:2015, to continuously improve the Quality Management System and to provide quality educational products and services.
By setting ambitious goals, the management team of the Centre for Inclusive Education commits to assisting all its employees with whatever is required towards performance of their tasks in order to attain client satisfaction but also to rigidly observe the requirements of the Quality Management System.
In my capacity of an Executive Director of the Centre for Inclusive Education, I declare my personal involvement and responsibility for implementing the stated Quality Policy.
1 July 2016
Iva Boneva
Executive Director
Centre for Inclusive Education
